Fraud Alert
We have received an increase of calls regarding fraud. Our person to person payment & external transfer services have been specifically targeted. FSFCU associates will never contact you directly to ask for account information such as balances, usernames/passwords, personal information or ask to access your PC/laptop/mobile device remotely. If you are contacted by someone claiming to be from FSFCU or any other business asking for this kind of information, hang up and call us or that business directly. If you receive a text message asking you to validate a payment that you did not make, reply No or Stop, even if you are instructed otherwise by the person that has contacted you. Keep in mind that services such as Zelle® and TransferNow should only be used to move money to people you know and trust. We do not recommend using these services to pay for goods or services. Due to the type of fraud that is occurring using these services, we cannot guarantee that you will receive your money back
COVID-19 Scam
Amidst the current pandemic sweeping the globe, cyber criminals are leveraging the COVID-19 virus to phish, attack and steal information. There are reports of phishing emails appearing to be from legitimate sources with information about the COVID-19 virus, but contain malware.
Coronavirus tracking websites are also being spoofed so that attackers can place malware on the maps. If you must visit sites regarding COVID-19, be sure that it is a valid site that is “https”. Do not open or reply to unsolicited emails for any matter that you do not trust.
If you receive a suspicious phone call or email, do not respond! Remember, we will not ask for confidential information such as your social security number, passwords or personal identification number (PIN).
Visit our COVID-19 page for the latest information.
Phishing Scams
No credit union employee would ever ask for personal information, such as account numbers, credit card number, usernames, passwords or passcodes.
If you call an FSFCU associate and do not have a passcode established on your account, you will be asked challenge questions to confirm your identity. If you would like to set up a passcode, you may call our Contact Center during regular business hours.
Hang up, disconnect, or otherwise end communication with the individual and call a reliable phone number for the institution they claimed to be representing.
Ensure that your contact information is up to date with your credit union or bank.
Digital Banking
Never provide personal information in response to a text message or phone call purportedly from FSFCU or any other financial institution.
If you did not initiate the communication, you should question it.
Do not send money to pay for goods or services if you do not personally know or trust the individual selling what you are purchasing.
Change your Online Banking password on a regular basis.
Set up two-factor authentication or out of wallet challenge questions on your Online Banking account