Security Alert

MEMBER ALERT- TELEPHONE SCAM

The National Credit Union Administration has notified FSFCU and is warning consumers to beware of a new telephone fraud, known as a ”phishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.

Several credit union members have already been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised or inactivated. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.

Anyone contacted by this so-called “phishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at phishing@ncua.gov to report the scam. Operators answer calls Monday through Friday between 8 a.m. to 5 p.m. Eastern.

Please remember to NEVER verify or release personal financial information to unknown callers. FSFCU will never request this information from our members over the phone.

Important Notice

If you receive an e-mail that appears to be from Fort Sill Federal Credit Union (FSFCU) asking to confirm your account, confirm your e-mail, confirm your status, or any other such action, DO NOT RESPOND!

Fort Sill Federal Credit Union (FSFCU) does not solicit personal and private member information via e-mail. If you receive suspicious e-mails from entities claiming to be FSFCU, please do not respond to them.

In compliance with the U.S.A. Patriot Act, we are required to obtain and verify identification provided for all new account owners and joint owners, using methods permitted by law.

Important Numbers

Lost or stolen debit card call: 1-800-472-3272 / option 2

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