Online Security

At Fort Sill Federal Credit Union (FSFCU), safeguarding your account and personal information is our number one priority. With Online Banking, we have put in place security measures to ensure that you are even more secure than ever before.

When you enroll in Online Banking, you will need to register a phone number with our system and choose/answer security questions. During future logins you may be asked to supply an access code, which we will send to your registered phone, or to answer the security questions if you are accessing Online Banking from a PC or device that has not been previously registered with our system. These verification measures may also be employed if a transaction is made that is suspected to be out of the ordinary for you.

Phone Based Authentication

Phone Based Authentication is the primary method we will use to verify your identity if you are logging in from a PC or device that has not been previously registered with our system. The phone number you register can be used in two ways during the authentication process:

  • Text Message: We will send an access code to your phone via a text message. You will then provide that access code to our site to authenticate.
  • Voice: An automated system will call the registered phone number and speak the access code to you. You will then provide that access code to our site to authenticate.

Both methods yield the same result. Choose the option that best fits your needs!

Security Questions

Security Questions are a secondary method of authentication. The security questions you select are designed to be information that only you would know. So the answers should not be easily guessed. If you do not have access to a phone and cannot use Phone Based Authentication, please contact us. Security Questions may be the solution!

Important Notice

If you receive an e-mail that appears to be from FSFCU asking to confirm your account, confirm your e-mail, confirm your status, or any other such action; DO NOT RESPOND!

FSFCU does not solicit personal and private member information via e-mail. If you receive suspicious e-mails from entities claiming to be FSFCU, please do not respond to them.

Learn More

Call Us

Contact Us Today!

Go To Top Icon