EMV Smart Cards

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EMV Smart Cards

Fort Sill Federal Credit Union is upgrading both our debit and credit cards to include embedded chip technology, which encrypts your account information and provides you with the latest security features available.

Whether you have a debit or credit card, using your new chip card will be simple!

  • Step 1: Insert the card, face up and leave your card in a chip-enabled terminal
  • Step 2: Leave the card in the terminal during the entire transaction
  • Step 3: Follow the instructions on the screen and either sign your name or enter your PIN as needed
  • Step 4: Remember to remove your card after the transaction is complete


What is a chip card?

A chip card – also called a smart card or an EMV card – is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions.

These cards, already in use in much of the world, use a security standard originally developed by Europay, MasterCard and Visa (EMV) as a way to fight card fraud resulting from theft, skimming and counterfeiting. The EMV technology has been adopted by the other major card brands and issuers. The chip card also has a magnetic strip on the back of the card.

Is there a reason that cards are being chipped?

The goal in the U.S. is that all debit and credit cards will be issued with chips and that all merchants will convert to chip-enabled terminals. While the full process will likely take a few years, this combination is expected to significantly reduce card fraud at point-of-sale transactions, which has been the case in other countries that have already converted to chip cards. Chip cards already are in use in most of the world.

Will my PIN remain the same?

Yes, when you receive a replacement card, your PIN will remain the same.

What is the difference between chip and signature and chip and PIN?

Cardholders might be asked to provide their signature or enter their PIN to complete a transaction when they use their card. They will need to use their PIN at ATMs and it might be required at some unattended card terminals such as fuel pumps and payment kiosks.

Do I need to sign the back of the card?

Yes. You still need to sign the back of the debit or credit card.

Can cardholders still use their current card?

They can use their current card until they get a chip card. At that time, they should activate the new chip card and begin using it. They should destroy their old card by cutting it up or shredding it.

Do I need to update my existing automatic payments?

Since the card number will remain the same, the only thing that will need to be updated is the expiration date.

Where can I use my chip card?

You can use your chip card anywhere cards are accepted. You can swipe your card just like you do today using the magnetic stripe on the back of the card, if a chip-activated terminal is not yet available.

What if a merchant doesn’t have a chip-enabled terminal?

For merchants without chip-enabled terminals, cardholders will ‘swipe’ their card through the terminal, just as it is currently done.

Can a chip card be used at an ATM?

Yes. For ATM transactions, cardholders will insert their card into the terminal and follow the instructions on the screen. Depending on the type of ATM, they might be promted to re-insert their card. They will leave the card in the ATM until the transaction is complete and the card is released. Then they will remove their card and any money they might have withdrawn.

Can chip cards be used to make purchases online or by phone?

Yes. There is no change to that process. Chip cards can be used to make these purchases the same way as it is currently done.

Will making payments at a chip-enabled terminal take longer?

Yes, the payment process will take a bit longer. Rather than swiping their debit or credit card, cardholders will insert their chip card into the card-enabled terminal and leave it there during the full transaction. That allows communication between the card, the terminal and the payment networks to verify the card and authorize the transaction. The cardholder will either sign their name or enter their PIN as necessary to complete the transaction, based on the cardholder verification method determined by the chip card and chip-enabled terminal.

What happens if a chip card is lost or stolen?

  • You will need to report a lost or stolen card promptly by calling the toll-free number at (800) 472-3272, option 2
  • Replaced cards will be issued with a new card number
  • You will need to update any automatic payments with your new number
  • A minimal fee may be applied for lost or stolen debit or credit cards

Can cardholders be tracked with their EMV cards?

No. Chip cards contain no tracking information.

Can I request a chip card before my current card is expired?

Yes. You may visit any branch location and pay a minimal fee to have it replaced!


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