Enhanced Login Security Frequently Asked Questions

Safari Settings

If you are having trouble accessing you Totale Homebanking account and you are using Safari, use the procedures below to ensure that your browser settings are correct.

Please remember that it is not required of you to change any settings in your browser to access Totale. Use these procedures only if you suspect that your settings may have been changed to anything other then the default settings.

Preferences:

1. From the menu bar, click/select the Safari menu.
2. From the Safari menu, select "Preferences...".
3. In the Preferences window, click the "Security" icon/tab.
4. In the "Web Content" section,
   • Click (ON) the checkbox for: "Enable plug-ins".
   • Click (ON) the checkbox for "Enable Java".
   • Click (ON) the checkbox for "Enable JavaScript".
   • Unclick (OFF) the checkbox for Block popup windows. *
5. In the "Accept Cookies" section, select the "Always" radio button.
6. Click ON the checkbox for "Ask before sending a non-secure form to a secure website.
7. In the Preferences window, click the "AutoFill" icon/tab.
8. Unclick (OFF) the checkbox for "User names and passwords".
9. Close the Preferences window.

Deleting the Cache: (a.k.a. Temporary Internet Files)

1. From the menu bar, click/select the Safari menu.
2. From the Safari menu, select "Empty Cache...".
3. In the window, click the "Empty" button.

Deleting Cookies Only:

1. From the menu bar, click/select the Safari menu.
2. From the Safari menu, select "Preferences...".
3. In the Preferences window, click the "Security" icon/tab.
4. In the "Accept Cookies" section, click on the "Show Cookies" button.
5. On the list displaying the cookies, the User can choose whether to "Remove All" of the cookies OR to select and "Remove" some of them.
6. Click the "Done" button.
7. Close the Preferences window.

Block pop-up windows: * It is recommended that "Block pop-up windows" be turned OFF because Internet Banking utilizes pop-up windows (e.g. Printer Friendly window, etc.). NOTE: Block pop-up windows can also be turned on/off from the Safari menu.